FAQ
How do I purchase the OLIVMEW A1 earring?
olivmewstudio.com is our only official website. We have no physical stores.
How can I identify an authentic OLIVMEW A1 earring?
Every A1 earring includes the following markers: the OLIVMEW logo stamped on the inner band, and comes in its own OLIVMEW A1 packaging box.
When will my order ship?
All orders ship within 2 business days via standard delivery. Orders are not processed on Saturdays, Sundays, or major holidays.
Do you offer international shipping?
Yes, we currently ship to most countries. If your country isn't shown at checkout, we're unable to ship there at this time.
What is your return policy?
OLIVMEW offers free returns within 7 days. To start a return, contact us with your order number and we'll guide you through the process. Returned items must be in their original, resalable condition. OLIVMEW reserves final judgment on whether a returned item meets this condition. Once we receive and confirm the item's condition, your refund will be issued to your original payment method.
What payment methods do you accept?
We accept all major credit cards and Apple Pay.
How do I check my order status?
Once your package ships, you'll receive an email with a tracking number. Check that email, or log in to your order history (account holders only) for the latest status.
How do I care for the A1 earring?
The best way to care for silver is to wear it often. Body heat and everyday light friction help maintain its natural shine. Skin oils also form a gentle protective layer, reducing contact with sulfur in the air. If the shine fades, gently buff it with a silver polishing cloth — no need to press hard, and chemical cleaners aren't recommended.
What if the A1 earring won't clasp shut?
Because 925 sterling silver is relatively soft, the post angle may need slight adjustment. Simply align it with the groove before closing the clasp — this is normal.